VAST ALWAYS

1. Payment Terms and Order Processing

• Deposit Requirement: We require a 50% down payment (DP) to process your order and reserve your items.
• Same-Day Shipping: If you request shipping within the day, customer must pay the full amount immediately.
• Future Shipping: For scheduled future delivery, the customer pay the 50% DP upfront.
• Full Clearance: The customer must settle the remaining 50% balance before the items are shipped.
• No Pay, No Ship: Vast Always will not release any items for delivery without full payment completion.

2. Cancellation and Holding Period

• Non-Refundable Deposit: The 50% down payment is strictly non-refundable if you decide to cancel your order after processing.
• 7-Day Reservation Limit: If you request a later delivery date, we can only hold your items for a maximum of 7 calendar days from the agreed shipping date.
• Forfeiture: Failure to settle the remaining balance and claim the items within this 7-day period will forfeit your 50% DP, and the items will be returned to our active stock.

3. Shipping Fees and Couriers

• Customer Responsibility: The customer must shoulder all delivery fees.
• Same-Day Couriers: Same-day deliveries are booked via standard on-demand apps (e.g., Grab, Lalamove).
• Standard Couriers: Nationwide shipping is handled via traditional couriers (e.g., J&T Express, LBC).
• Delivery Failures: If a delivery fails because the customer is unreachable or provides an incorrect address, the customer must shoulder the shipping fee for the second delivery attempt.
• Courier Liability Disclaimer: Vast Always is not liable for delivery delays, losses, or rider mishandling caused entirely by third-party courier services once the package leaves our premises.

4. No Size Exchanges or Change of Mind

• Finality of Orders: All sales are final. We do not accept size exchanges or returns due to a change of mind.
• Customer Responsibility: Customers are fully responsible for checking their orders before checking out. A Size Guide is provided on our website for your reference.

5. Damage, Missing, or Incomplete Items

• Delivery Confirmation: The customer must confirm receipt on our platform as soon as the courier tags your package as delivered.
• Strict 24-Hour Window: The customer must report any damage, missing items, or packing errors within 24 hours of delivery.
• Unboxing Video Requirement: The customer must record a continuous, unedited video of the unboxing process starting from the completely sealed package.
• Photo Evidence: You must provide clear, close-up photos of any claimed damaged items.
• Claim Rejection: Vast Always cannot process replacements, store credits, or refunds without a valid unboxing video and clear photos sent within the 24-hour window.

6. Returns and Resolutions

• Inspection Process: Our team will review your submitted video and photo evidence within 2 to 3 business days.
• Item Replacement: If the item is proven damaged or incorrect due to our fault, we will replace it for free, subject to stock availability.
• Store Credit or Refund: If the item is out of stock, the customer will receive store credit or a full refund for that specific item.
• Shipping Cost for Returns: Vast Always will shoulder the return shipping cost only if the mistake or damage is proven to be from our end.

7. Official Communication Channel

• Messenger Only: All official customer support, receipt submissions, and order updates happen exclusively through Vast Always Messenger.
• Order Finalization: Our system will automatically redirect you to Messenger to finish your order.
• External Channels: We do not honor transactions, receipts, or agreements made outside our official Messenger chat.